Marc Anthony officially apologized to his fans after what he labeled the complete failure of the streaming site that was supposed to broadcast his virtual concert around the world over the weekend.

Anthony’s “One Night Only” event was promoted internationally, and Daddy Yankee performed as a special guest. However, Anthony later stated that “overwhelming demand” triggered a significant technical glitch that prevented the show from airing.

The singer vowed,

You can rest assured that I am doing everything in my power to make sure that the people that spent their hard-earned money have the opportunity to see the show as soon as possible and will make it right for you all.

The error prompted online outrage from disgruntled fans, and Marc Anthony became a Twitter trend when they couldn’t view the show.

According to Billboard, the concert was scheduled to begin at 8 p.m. ET, with an approximate 100,000 tickets sold. It was to be streamed on Maestro, a network that had previously sponsored Billie Eilish and Tim McGraw‘s 2020 shows. However, 90 minutes after the supposed official start, Anthony tweeted, “We are experiencing a delay.”

At 1:30 a.m., the 52-year-old pop star announced that the show would not be held and apologized on social media.

Maestro has not made a comment since.

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